Customer Service Incident Coordinator (Dutch Speaking) - 12 Month FTC

TransUnion
United Kingdom
Full Time, Contractor
Remote
Junior
0+
Customer Service & Support Information Technology Telecommunications

Posted 1 day ago

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Excellent 4.7

Job summary

Support customers impacted by identity theft, fraud, and data breach incidents, helping them navigate the resolution process with empathy and professionalism in a remote, customer-facing role.

Responsibilities

Interview customers and assess fraud, identity theft, and data breach cases, providing empathetic guidance and clear updates throughout resolution. Coordinate with customers, clients, specialists, creditors, government agencies, and other third parties, while documenting evidence and escalating cases as needed.

Qualifications

Case Management Communication Customer Service Data Breach Empathy Fraud Identity Theft Interpersonal Skills Microsoft Office Record Keeping

Fluency in Dutch and English, previous customer service experience, and strong communication, interpersonal, organizational, and decision-making skills are required. Candidates should be proficient with Microsoft Office and able to maintain accurate case records using customer service, case management, or CRM platforms.

Dutch English

Benefits

  • Annual Leave and Bank Holidays
  • Paid Wellness Days
  • Birthday Day Off
  • Contributory Pension Scheme
  • Employee Stock Purchase Plan
  • Private Health Care
  • Physical, Mental, and Financial Wellbeing Programs
  • Mindfulness Tools
  • Diversity Forums and Communities

Company

TransUnion

TransUnion

linkedin
IT Services and IT Consulting
Location
United Kingdom

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Excellent 4.7
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