Helpdesk Co-ordinator

BGIS
Derby, England, United Kingdom
Full Time
On Site
Junior
0+
Administrative Information Technology Telecommunications

Posted 1 week ago

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Excellent 4.7

Job summary

The Helpdesk Coordinator manages customer support and administrative tasks for FM maintenance contracts, ensuring efficient logging, coordination, and tracking of maintenance works while maintaining high customer service standards.

Responsibilities

The Helpdesk Coordinator acts as the primary point of contact for maintenance enquiries, managing reactive and planned maintenance requests through CAFM systems. They are responsible for coordinating engineers and subcontractors while ensuring all service level agreements and compliance standards are met.

Qualifications

Administrative Skills Attention to Detail CAFM Systems Communication Coordination Customer Service Microsoft Office Organizational Skills Problem Solving

Candidates should have previous experience in a helpdesk, service desk, or contract support role, ideally within facilities management or engineering. Proficiency in CAFM systems and Microsoft Office is required, alongside strong organizational and communication skills.

English

Company

BGIS

BGIS

linkedin
Facilities Services
Location
Derby, England, United Kingdom
Website
bgis.com

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Excellent 4.7
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