Technical Support Technician

ASSA ABLOY
London, England, United Kingdom
Full Time
On Site
Junior
0+
Customer Service & Support Information Technology Telecommunications

Posted 4 days ago

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Excellent 4.7

Job summary

The role of a Technical Support Technician involves diagnosing and resolving hardware, software, operating system, and connectivity issues, providing technical assistance, managing service requests, and ensuring high customer satisfaction across the UK and Europe.

Responsibilities

The technician will provide technical assistance for hardware, software, and connectivity issues to customers via phone and email. They are also responsible for documenting processes, managing service requests, and assisting with system maintenance and user training.

Qualifications

Customer support Hardware repair IT support software Network configuration Network troubleshooting Software troubleshooting System maintenance Technical documentation Troubleshooting User training

The ideal candidate has knowledge of networks, servers, and IT troubleshooting, with previous experience in a technical support role being advantageous. Strong communication skills and the ability to meet BS7858 security vetting requirements are essential.

English

Benefits

  • Comprehensive training
  • Ongoing development opportunities
  • Inclusive working environment

Company

ASSA ABLOY

ASSA ABLOY

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Wholesale Building Materials
Location
London, England, United Kingdom

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Excellent 4.7
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