Team Manager

Nationwide
United Kingdom
Full Time, Temporary
Hybrid
Manager
0+
Management & Leadership Financial Services Insurance

Posted 1 week ago

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Excellent 4.7

Job summary

The Team Manager leads and develops complaint resolution teams, focusing on mortgage complaints. Responsibilities include performance management, coaching, workload organization, and driving process improvements to ensure customer satisfaction and compliance. The role requires experience in complaints operations and strong leadership skills.

Responsibilities

The Team Manager will lead and develop a team of consultants to ensure optimum performance and service levels in mortgage complaints. They are responsible for planning workloads, driving business improvements, and conducting root cause analysis to mitigate future issues.

Qualifications

analysis coaching complaints handling customer service performance management resource planning team management

Candidates must have experience in a complaints operation and proven people management skills, including coaching and performance review. Strong analytical, planning, and organizational abilities are essential to manage team resources and complaint volumes effectively.

English

Benefits

  • 25 days holiday
  • Private medical insurance
  • Competitive pension
  • Annual performance-related bonus
  • Training and development
  • Salary sacrifice scheme
  • Life assurance
  • Wellhub
  • Paid volunteering

Company

Nationwide

Nationwide

linkedin
Financial Services
Location
United Kingdom

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Excellent 4.7
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