Manager, Assigned Support Engineering (EMEA)

GitLab
United Kingdom
Full Time
Remote
Manager
0+
Management & Leadership Information Technology Telecommunications

Posted 1 week ago

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Excellent 4.7

Job summary

Manage a team of Support Engineers providing high-touch technical support to enterprise customers, ensuring customer satisfaction, resolving escalations, and driving operational improvements while leveraging technical and leadership skills.

Responsibilities

You will manage a team of Assigned Support Engineers who provide proactive, relationship-based technical support to enterprise customers. Your role involves coaching the team, handling escalations, and collaborating with cross-functional departments to ensure customer success and program efficiency.

Qualifications

AI communication customer support DevOps escalation management leadership Linux team management technical support web applications

Candidates must have at least 5 years of experience in technical support with a minimum of 2 years in a management role. A strong technical foundation in Linux and web development, along with experience in managing enterprise-level customer relationships, is required.

English

Benefits

  • Flexible Paid Time Off
  • Team Member Resource Groups
  • Equity Compensation
  • Employee Stock Purchase Plan
  • Growth and Development Fund
  • Parental Leave

Company

GitLab

GitLab

linkedin
IT Services and IT Consulting
Location
United Kingdom
Website
gitlab.com

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Excellent 4.7
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