Senior Customer Success Manager

MongoDB
New York, New York, United States
Full Time
Hybrid
Senior
USD 87,000 – 172,000
Bachelor Degree
Customer Service & Support Information Technology Telecommunications

Posted 2 days ago

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Excellent 4.7

Job summary

The Senior Customer Success Manager at MongoDB is responsible for managing a portfolio of enterprise accounts, driving customer retention, revenue, and advocacy through strategic advising, technical solutions, and cross-functional collaboration. They build senior stakeholder relationships, mitigate risks, and influence product development by incorporating customer insights, ensuring long-term customer success in a complex technical environment.

Responsibilities

The Senior Customer Success Manager acts as a strategic advisor for Enterprise accounts, driving retention, revenue realization, and long-term customer advocacy. They coordinate cross-functional resources to solve complex technical challenges and ensure customers achieve their business goals using MongoDB.

Qualifications

Account Management AI Fluency Business Reviews Client Relations Cross-functional Collaboration Customer Success Forecasting Risk Mitigation Technical Solution

Candidates must have 7 to 10+ years of experience in a technical customer-facing role and at least 4 years of experience managing Enterprise accounts. A bachelor's degree in Computer Science, STEM, or equivalent technical work experience is required.

English

Benefits

  • Equity
  • Employee stock purchase program
  • Flexible paid time off
  • Parental leave
  • Fertility and adoption assistance
  • 401(k) plan
  • Mental health counseling
  • Transgender-inclusive health insurance
  • Health benefits

Company

MongoDB

MongoDB

linkedin
Software Development
Location
New York, New York, United States

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Excellent 4.7
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