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Senior Customer Support Specialist
Olo
New York, New York, United States
Full Time
Remote
Senior
0+
Customer Service & Support
Information Technology Telecommunications
Posted 1 month ago
Job summary
A senior role in customer support at a SaaS platform focusing on resolving technical issues, maintaining high customer satisfaction, mentoring team members, and improving support processes. Requires experience with technical troubleshooting, customer communication, and ticketing tools, working independently across shifts.
Responsibilities
The Senior Customer Support Specialist will resolve complex technical tickets and provide mentorship to newer team members. They will also advocate for product and operational improvements by identifying recurring customer issues and collaborating with internal teams.
Qualifications
Customer Communication
Customer Support
Problem Solving
Technical Diagnostics
Technical Support
Ticketing Systems
Troubleshooting
Candidates must have at least 2 years of experience in technical support or a related field with proficiency in troubleshooting tools and ticketing systems. Strong communication skills and the ability to work flexible shifts, including evenings and weekends, are required.
English
Company
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Senior Customer Support Specialist
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Olo
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