Principal Customer Success Manager

NICE
United Kingdom
Full Time
On Site
Senior
0+
Customer Service & Support Information Technology Telecommunications

Posted 2 weeks ago

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Excellent 4.7

Job summary

A senior role responsible for managing key customer accounts, building relationships at executive levels, ensuring customer success, and aligning service delivery with strategic objectives. The role involves frequent interaction with senior stakeholders, technical teams, and cross-functional collaborators, requiring strong communication, leadership, and commercial skills.

Responsibilities

You will serve as the primary point of ownership for high-value strategic accounts, acting as a trusted advisor to C-suite stakeholders. Your role involves translating complex technical and governance delivery into clear business value while driving renewal, growth, and customer adoption.

Qualifications

Account Management AI Knowledge Business Acumen Communication Customer Relationship Management Leadership Problem Solving Stakeholder Management Technical Knowledge Technology Fluency

The ideal candidate possesses significant experience in customer success or account management within SaaS, contact center, or telecommunications environments. You must demonstrate a strong, magnetic personality with the ability to influence senior stakeholders and operate independently in high-pressure situations.

English

Company

NICE

NICE

linkedin
Software Development
Location
United Kingdom
Website
nice.com

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Excellent 4.7
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