CX Retail Agent, Customer Experience

Framebridge
California, United States
Full Time
Remote
Junior
USD 37,440 – 39,520
Customer Service & Support Retail Wholesale Trade

Posted 2 days ago

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Excellent 4.7

Job summary

The CX Retail Agent supports customers via email, phone, chat, and SMS, acting as a liaison between retail stores, customer experience, and production teams. They handle inquiries, order updates, and foster customer loyalty by providing exceptional service.

Responsibilities

The CX Retail Agent provides multi-channel customer support via email, phone, chat, and SMS while acting as a liaison between retail stores and production teams. They are responsible for resolving inquiries, managing order updates, and ensuring a high-quality, delightful customer experience.

Qualifications

art or design tools (bonus) communication customer relationship management (CRM) customer service hospitality multi-tasking organization problem solving retail time management

Candidates must have 1-2 years of experience in customer service, retail, or hospitality and possess strong written and verbal communication skills. Proficiency with browser-based tools and the ability to work full-time, including weekends, is required.

English

Benefits

  • Medical insurance
  • Dental insurance
  • Vision insurance
  • 401(k) retirement program
  • Employer-funded pension plan
  • Parental leave
  • Flexible Time Off
  • Paid holidays
  • Employee discounts
  • Short-term disability insurance
  • Life insurance
  • AD&D insurance
  • Employee Assistance Program
  • Commuter benefits
  • Pet insurance

Company

Framebridge

Framebridge

linkedin
Retail
Location
California, United States

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Excellent 4.7
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