Enterprise Customer Success Manager U.K

Nordhealth
United Kingdom
Full Time
Remote
Senior
0+
Customer Service & Support Healthcare Life Sciences

Posted 1 week ago

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Excellent 4.7

Job summary

The Enterprise Customer Success Manager owns relationships with large UK SaaS customers, focusing on retention, growth, executive engagement, and value realization. Responsibilities include strategic account management, cross-functional leadership, and advocacy, requiring experience in SaaS, strategic planning, and excellent communication. The role is UK-based, remote with travel to customer sites, operating in the healthcare software sector.

Responsibilities

Own strategic relationships with high-value UK enterprise customers, including multi-site veterinary groups, and drive retention, renewals, account health, and commercial expansion. Lead executive engagement and customer success planning, coordinate internal teams to deliver measurable value and adoption, and develop customer advocacy.

Qualifications

Account Management Business Development Communication Skills Customer Success Data Analysis Negotiation Presentation Skills Relationship Building SaaS Strategic Planning

Candidates should have proven experience in enterprise customer success, strategic account management, or a similar SaaS or technology role managing complex, high-value relationships. They should demonstrate commercial acumen, executive presence, analytical and strategic skills, cross-functional influence, excellent communication, fluent English, and the ability to travel within the UK.

English

Benefits

  • Competitive Compensation And Benefits
  • Learning And Professional Growth Opportunities
  • Company Events

Company

Nordhealth

Nordhealth

linkedin
IT Services and IT Consulting
Location
United Kingdom

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Excellent 4.7
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