Manager, Customer Success Managers

Jobgether
United Kingdom
Full Time
Remote
Manager
USD 55,000 – 118,000
Management & Leadership Information Technology Telecommunications

Posted 6 days ago

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Excellent 4.7

Job summary

This role involves leading a Customer Success team in a remote B2B SaaS environment, focusing on customer retention, account growth, and operational improvements. The manager supports and coaches team members, manages complex accounts, and collaborates cross-functionally to enhance customer outcomes and revenue.

Responsibilities

Lead and develop a team of 4–6 Customer Success Managers to drive retention, account growth, and recurring revenue outcomes. You will provide hands-on coaching, manage complex renewals, and collaborate with cross-functional teams to improve operational processes.

Qualifications

Account management Cross-selling Customer feedback Customer retention Customer Success Forecasting Operational processes Renewal negotiations SaaS Team management

Requires 5–8 years of Customer Success experience with at least 1–2 years in a direct management role within a B2B SaaS environment. Candidates must demonstrate success in achieving revenue retention targets and proficiency with industry-standard tools like Salesforce and Planhat.

English

Benefits

  • Competitive compensation
  • Fully remote working environment
  • Professional development opportunities
  • Travel opportunities

Company

Jobgether

Jobgether

linkedin
Internet Marketplace Platforms
Location
United Kingdom

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Excellent 4.7
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