Service Desk Analyst I

Nordic Healthcare Group (NHG)
London, England, United Kingdom
Full Time
On Site
Junior
0+
Professional Certificate
Technology Information Technology Telecommunications

Posted 4 weeks ago

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Excellent 4.7

Job summary

Provide technical support to employees by troubleshooting hardware and software issues, diagnosing problems, and escalating as needed. Respond to end-user queries via calls, chats, or emails, and document incidents in ticketing systems. Support IT infrastructure improvements and ensure compliance with policies.

Responsibilities

The Service Desk Analyst provides level 1 technical support by diagnosing and resolving hardware and software issues for end users. They are responsible for documenting incidents, escalating complex problems, and maintaining high standards of customer service.

Qualifications

Communication Skills Customer Service Microsoft Office Mobile Device Management Network Connectivity Remote Troubleshooting Technical Support Troubleshooting VPN Connectivity Windows 10

Candidates must have at least 1 year of IT Service Desk or support experience and proficiency in Windows 10, Microsoft Office, and network connectivity. Strong communication skills and the ability to work independently or within a team are required.

English

Benefits

Equal opportunity employer

Company

Nordic Healthcare Group (NHG)

Nordic Healthcare Group (NHG)

linkedin
Business Consulting and Services
Location
London, England, United Kingdom
Website
nhg.fi

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Excellent 4.7
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