Service Manager - Plymouth

Vospers
Plymouth, England, United Kingdom
Full Time
On Site
Manager
0+
Management & Leadership Automotive & Vehicle Services

Posted 1 month ago

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Excellent 4.7

Job summary

The Aftersales Manager at Vospers in Plymouth is responsible for managing the service department to achieve profitability targets, ensure excellent customer service, motivate and develop staff, and oversee operational efficiency, customer satisfaction, and complaint handling.

Responsibilities

The Aftersales Manager is responsible for maximizing service department profitability through effective team leadership and operational management. They must ensure high standards of customer service, monitor key performance indicators, and oversee the efficient use of department assets.

Qualifications

Account Management Complaint Resolution Customer Service Market Awareness Operational Controls Profitability Analysis Quality Control Report Generation Staff Coaching and Development Team Leadership

The role requires strong leadership skills to motivate staff and manage departmental performance against budget objectives. Candidates must be capable of handling customer complaints effectively and ensuring all business transactions adhere to company guidelines.

English

Benefits

  • 30 days annual leave
  • Paid day off for birthday
  • Motoring discounts
  • Paid sickness scheme
  • Employee assistance programmes
  • Cycle to work scheme
  • Professional development training
  • Staff referral scheme

Company

Vospers

Vospers

linkedin
Motor Vehicle Manufacturing
Location
Plymouth, England, United Kingdom

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Excellent 4.7
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