Experience & Operations Manager

Virgin Active & KAUAI
London, England, United Kingdom
Full Time
On Site
Manager
GBP 33,798 – 38,766
Management & Leadership Hospitality Tourism Leisure

Posted 4 days ago

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Excellent 4.7

Job summary

The Experience & Operations Manager oversees club operations, enhancing member experiences, leading teams, managing safety and compliance, and driving operational excellence in a wellness club environment.

Responsibilities

The Experience & Operations Manager is responsible for leading the club's operational teams to ensure high standards of safety, cleanliness, and service excellence. They will drive member engagement and retention by fostering a hospitality-focused culture and utilizing operational data to improve performance.

Qualifications

Budget management Customer service Data analysis Health & safety compliance Hospitality management Member engagement Operational management Staff coaching Stakeholder management Team leadership

The ideal candidate must have proven experience leading teams within a customer-focused, operational environment. Strong organizational, coaching, and problem-solving skills, along with a solid understanding of health and safety compliance, are essential for this role.

English

Benefits

  • 33 days annual leave
  • Celebration day
  • Pension scheme
  • Complimentary gym membership
  • Discounted guest passes
  • 50% off personal training sessions
  • Virgin group discounts
  • 20% off food and drink at Kauai
  • Salary finance access
  • Health heroes employee assistance programme
  • 6 free counselling sessions
  • Complimentary corporate letting services
  • Epoints online discounts

Company

Virgin Active & KAUAI

Virgin Active & KAUAI

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Wellness and Fitness Services
Location
London, England, United Kingdom

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Excellent 4.7
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