Senior Customer Service Specialist

Oracle
Columbia, Missouri, United States
Full Time
On Site
Senior
USD 39,700 – 75,600
Associate Degree
Customer Service & Support Information Technology Telecommunications

Posted 1 month ago

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Excellent 4.7

Job summary

Provide real-time enterprise-wide technical support for end-users, troubleshooting hardware and software issues, installing, configuring, and maintaining desktop, laptop, and network systems, and escalating issues as needed in a fast-paced environment.

Responsibilities

Provide day-to-day technical support for end-user hardware, software, and network systems. Document resolutions, perform equipment maintenance, and coordinate client installations and upgrades.

Qualifications

Customer Service Desktop Support Documentation Hardware Support Network Support Software Support Technical Support Troubleshooting Windows Support

Requires at least 2 years of combined work experience and higher education. Preferred qualifications include an associate degree, relevant certifications like CompTIA A+ or ITIL, and experience in office or call center support.

English

Benefits

  • Medical insurance
  • Dental insurance
  • Vision insurance
  • Short term disability
  • Long term disability
  • Life insurance
  • AD&D
  • Flexible spending accounts
  • Pre-tax commuter and parking benefits
  • 401(k) savings and investment plan
  • Paid time off
  • Paid holidays
  • Paid sick leave
  • Paid parental leave
  • Adoption assistance
  • Employee stock purchase plan
  • Financial planning
  • Group legal

Company

Oracle

Oracle

linkedin
IT Services and IT Consulting
Location
Columbia, Missouri, United States
Website
oracle.com

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Excellent 4.7
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