Travel customer representative

Kopp Travels
Philadelphia, Pennsylvania, United States
Full Time
Remote
Junior
0+
Customer Service & Support Hospitality Tourism Leisure

Posted 5 months ago

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Excellent 4.7

Job summary

The Travel Customer Representative supports clients throughout their travel journey by handling inquiries, booking changes, cancellations, providing destination information, and ensuring customer satisfaction. The role requires excellent communication skills, customer service experience, and familiarity with booking platforms, suitable for a customer-service oriented individual passionate about travel.

Responsibilities

Support clients throughout their travel journey by managing bookings, changes, and cancellations. Respond to inquiries via email, phone, and messaging while resolving complaints with empathy.

Qualifications

Booking Systems Communication Customer Service Empathy Organization Proactivity Problem Solving Technology Savvy

Candidates should have strong customer service experience, preferably in travel or hospitality, and excellent communication skills. Proficiency with technology and booking platforms is required.

English

Benefits

  • Remote Work
  • Flexible Scheduling
  • Growth Opportunities
  • Travel Perks
  • Industry Discounts
  • Ongoing Training

Company

Kopp Travels

linkedin
Travel Arrangements
Location
Philadelphia, Pennsylvania, United States

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Excellent 4.7
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