Support Lead

Peregrine Technologies
San Francisco, California, United States
Full Time
On Site
Mid
USD 90,000 – 140,000
Customer Service & Support Public Safety Emergency Services

Posted 3 days ago

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Excellent 4.7

Job summary

Support Lead responsible for establishing and managing the customer support function for Peregrine, a platform serving public safety organizations with a focus on first response time, escalation processes, knowledge management, and scalable support infrastructure.

Responsibilities

You will own the front line of customer support, building the function from the ground up by creating playbooks, knowledge bases, and automation standards. Additionally, you will act as a bridge between customers and internal teams like Product and Engineering to turn support insights into actionable intelligence.

Qualifications

Communication Skills Customer Support Documentation Empathy Knowledge Base Management Problem Solving SaaS Support Automation Support Scalability Ticketing Systems

The ideal candidate has 2+ years of experience in customer or technical support, preferably within a technical SaaS environment. You must demonstrate strong operational independence, the ability to build scalable support infrastructure, and experience working in high-stakes or regulated industries.

English

Benefits

  • Benefits
  • Equity
  • Bonus

Company

Peregrine Technologies

Peregrine Technologies

linkedin
Software Development
Location
San Francisco, California, United States

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Excellent 4.7
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