Technical Support Engineer

Dataminr
United Kingdom
Full Time
Remote
Senior
0+
Customer Service & Support Information Technology Telecommunications

Posted 1 week ago

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Excellent 4.7

Job summary

Provide technical support to enterprise customers by troubleshooting authentication, platform, and integration issues. Manage SSO configurations, resolve alert delivery failures, troubleshoot network and environmental concerns, and support API and log analysis. Collaborate with teams to identify product defects, improve support documentation, and participate in on-call rotations, often outside regular hours.

Responsibilities

You will act as the primary problem-solver for enterprise customers, troubleshooting authentication, platform access, and integration issues. This involves investigating logs, managing alert delivery failures, and collaborating with internal teams to resolve product defects.

Qualifications

API support Bug reproduction Communication skills Customer support Log analysis Log review Network infrastructure SAML/SSO Security operations Troubleshooting

Candidates should have 3+ years of experience in technical support or systems engineering with a strong understanding of network infrastructure and SaaS environments. Proficiency in troubleshooting APIs, SSO, and log analysis is essential, alongside excellent communication skills.

English

Benefits

  • Flexible work arrangements
  • Paid time off
  • Sick leave
  • Professional development funds
  • Manager development programming
  • Employee resource group network

Company

Dataminr

Dataminr

linkedin
Technology, Information and Internet
Location
United Kingdom

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Excellent 4.7
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