Customer Support Coach - NORAM

Third-Party Job Posts
East Riding of Yorkshire, England, United Kingdom
Full Time
Remote
Junior
USD 55,000 – 77,000
Bachelor Degree
Customer Service & Support Hospitality Tourism Leisure

Posted 1 week ago

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Excellent 4.7

Job summary

The role involves providing exceptional customer support for hotel properties via multiple channels, troubleshooting issues, fostering customer relationships, and contributing to training and support materials to enhance platform adoption.

Responsibilities

Provide exceptional support to hotel partners by resolving inquiries and troubleshooting issues across phone, email, and chat. Create training materials and gather customer feedback to help shape future software releases.

Qualifications

Communication Customer Service Empathy Feedback Collection Hospitality Experience Problem-solving Software Adoption Technical Skills Training & Support Troubleshooting

Requires at least 1 year of hospitality experience in roles such as Front Desk or Revenue Manager and fluency in English and Spanish. Candidates should possess strong problem-solving skills and a compatible graduation course or over 2 years of proven experience.

English Spanish Portuguese

Benefits

  • Remote First, Remote Always
  • PTO in accordance with local labor requirements
  • Monthly Wellness Fridays
  • Fully Paid Parental Leave
  • Home office stipend
  • Professional development courses in Cloudbeds University
  • Manager training
  • Upskilling and knowledge transfer

Company

Third-Party Job Posts

Third-Party Job Posts

linkedin
Hospitality
Location
East Riding of Yorkshire, England, United Kingdom

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Excellent 4.7
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