Communications Operator - Hilton Waikoloa Village

Waldorf Astoria Kuwait
Waikoloa, Hawaii, United States
Full Time
On Site
Junior
USD 46,530 – 51,709
Hospitality Hospitality Tourism Leisure

Posted 1 month ago

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Excellent 4.7

Job summary

The role involves handling incoming guest calls, providing excellent communication support, assisting during emergencies, and maintaining knowledge of hotel services. Customer service, communication skills, emergency response, and hotel-related knowledge are essential.

Responsibilities

Provide exceptional phone support by responding professionally to guest inquiries and requests. Maintain knowledge of hotel services and relay accurate information during emergency situations.

Qualifications

Communication Tools Customer Service Emergency Response Hospitality Hotel Operations Telephone Support

Requires a minimum of six months of customer service experience, with hotel experience being highly preferred. Candidates must have open availability for various shifts including overnight, weekends, and holidays.

English

Benefits

  • Health benefits
  • Travel discounts
  • Free meals
  • Onsite parking
  • Employee stock purchase program
  • Paid parental leave
  • Caregiving concierge services
  • Crisis concierge
  • Mental health resources
  • Paid time off
  • Retirement plans

Company

Waldorf Astoria Kuwait

Waldorf Astoria Kuwait

linkedin
Hospitality
Location
Waikoloa, Hawaii, United States
Website
hilton.com

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Excellent 4.7
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