Technical Escalations Engineer 2 (Web Platform) - US-West

Datadog
San Francisco, California, United States
Full Time
Hybrid
Mid
USD 85,000 – 113,000
Bachelor Degree
Software Information Technology Telecommunications

Posted 2 days ago

Apply to this job and hundreds more automatically

Get Started
Excellent 4.7

Job summary

The role involves handling complex escalations related to web platform issues such as authentication, authorization, identity, enterprise administration, and visualization features. The engineer will investigate, diagnose, and resolve technical challenges, mentor teams, partner with engineering and product teams, and develop internal tools to enhance support efficiency.

Responsibilities

You will investigate complex technical escalations and lead high-stakes calls to resolve critical customer challenges. Additionally, you will mentor the global support team and partner with engineering to improve platform performance and usability.

Qualifications

audit and compliance authentication standards and patterns authorization investigation data visualization debugging access issues identity management OAuth2 OIDC SAML SCIM

The ideal candidate is a self-driven problem solver with deep expertise in authentication standards and enterprise-scale authorization. You should be comfortable troubleshooting complex systems and possess strong communication skills to collaborate across product and engineering teams.

English

Benefits

  • Health insurance
  • Dental insurance
  • Mental health benefits
  • 401(k) plan and match
  • Paid time off
  • Fitness reimbursements
  • Stock equity
  • Employee stock purchase plan
  • Parental planning
  • Career development opportunities
  • Product training
  • Mentorship program

Company

Datadog

Datadog

linkedin
Software Development
Location
San Francisco, California, United States

Apply to this job and hundreds more automatically

Get Started
Excellent 4.7
Pete DeQuarto avatar
Pete DeQuarto

AIApply is a total game-changer. Thanks to Auto-Apply, I have been applying to jobs I would never even have come across otherwise!

Akarshak Tanwar avatar
Akarshak Tanwar

In one week I applied to over 150 jobs and locked in 2 confirmed interviews, with a support team that was quick to respond. The auto-apply feature is fascinating and a real pleasure to use!

JC
Julian Carlin

It really worked. In under 48 hours it had applied to 100 jobs on my behalf without any time or effort from me. I am looking forward to seeing how it keeps improving.