Technical Support Engineer

Magnet Forensics
United Kingdom
Full Time
Hybrid
Mid
0+
Bachelor Degree
Technology Information Technology Telecommunications

Posted 3 days ago

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Excellent 4.7

Job summary

The Technical Support Engineer diagnoses and resolves complex customer issues, collaborates with internal teams, creates knowledge base articles, mentors teammates, and recommends improvements to products and processes.

Responsibilities

The Technical Support Engineer is responsible for diagnosing and resolving complex customer issues through deep technical investigation and collaboration with internal teams. They also mentor team members, create knowledge base content, and identify recurring issues to improve product functionality and support processes.

Qualifications

Customer support Diagnostic tools Forensics knowledge Knowledge sharing Technical investigation Troubleshooting

Candidates must have post-secondary education in IT, Computer Science, or Engineering, along with at least 3 years of experience in a technical, customer-facing support role. Strong troubleshooting skills and excellent verbal and written communication abilities are essential for this position.

English

Benefits

  • Generous time off policies
  • Competitive compensation
  • Volunteer opportunities
  • Reward and recognition programs
  • Employee committees & resource groups
  • Healthcare benefits
  • Retirement benefits

Company

Magnet Forensics

Magnet Forensics

linkedin
Software Development
Location
United Kingdom

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Excellent 4.7
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