Bilingual Member Services Specialist - Residental Mortgage Loan Servicing

FocusOne
Houston, Texas, United States
Full Time
On Site
Mid
USD 50,000 – 60,000
Bachelor Degree
Customer Service & Support Financial Services Insurance

Posted 1 month ago

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Excellent 4.7

Job summary

A detail-oriented Member Services Specialist in mortgage loan servicing, responsible for assisting members with inquiries on payments, escrow, and loan issues, while ensuring compliance and excellent customer service. The role involves handling inquiries via phone, email, and chat, managing resolution of issues, and collaborating with credit unions.

Responsibilities

The Member Services Specialist will serve as the primary point of contact for mortgage servicing inquiries, providing professional support regarding payments, escrow, and taxes. They are responsible for documenting loan updates, resolving borrower issues, and collaborating with credit union partners to ensure compliance.

Qualifications

Bilingual (English and Spanish) Communication Compliance Knowledge Customer Service Documentation Follow-up Loan Servicing Payment Processing Problem Solving Team Collaboration

Candidates must have 2 to 5 years of experience in mortgage servicing or customer service and be bilingual in English and Spanish. A degree is preferred, along with strong communication skills and the ability to work independently.

English Spanish

Company

FocusOne

FocusOne

linkedin
Financial Services
Location
Houston, Texas, United States

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Excellent 4.7
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