Collections Consultant

Nationwide
United Kingdom
Full Time
Hybrid
Junior
0+
Customer Service & Support Financial Services Insurance

Posted 2 months ago

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Excellent 4.7

Job summary

As a Collections Consultant, you’ll be required to speak with our customers respectfully and empathetically to fully understand their circumstances and work through the options available. Using in-depth questioning skills, you will build a great rapport to guide them over the phone to achieve the best mutual outcome. If you’re a team player, able to work and thrive in a fast-paced environment and demonstrate consistent commitment in putting our customers first, then this could be the role for you. The team cover our core business hours between 8am-8pm, working Monday–Friday and one in three Saturdays. When you work a Saturday, you'll get this time back elsewhere in the week. You will work contracted shifts on a rotational basis and will be given 8 weeks’ notice of your shift pattern. Training will be provided for this role and is typically 9 weeks in duration, with the entire first and the 6th week being on site at our office in Northampton. The training will be Monday-Friday, 9am-5pm and Nationwide will cover the costs of your first week of training if you require accommodation and travel. We are happy to consider flexible working approaches to help you perform at your best. This role can be between 28 and 35 hours a week. At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected. For this job you'll spend at least two days per week, or if part time you'll spend 40% of your working time, based at either our Swindon, Northampton, Bournemouth, Dunfermline, Wakefield or Sheffield office. If your application is successful, your hiring manager will provide further details on how this works. You can also find out more about our approach to hybrid working here. If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can.

Responsibilities

You will engage with customers respectfully to understand their financial circumstances and guide them toward the best mutual outcomes. The role involves working rotational shifts and participating in a 9-week training program.

Qualifications

Communication Data security Empathy Questioning skills Resilience

Candidates should be team players who thrive in fast-paced environments and demonstrate a strong commitment to customer service. You must be available for rotational shifts and able to work from the office at least two days per week.

English

Benefits

  • 25 days holiday
  • Private medical insurance
  • Competitive pension
  • Annual performance related bonus
  • Training and development
  • Salary sacrifice scheme
  • Life assurance
  • Wellhub health and wellness access
  • Paid volunteering

Company

Nationwide

Nationwide

linkedin
Financial Services
Location
United Kingdom

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Excellent 4.7
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