Customer Success Specialist

Mast
United Kingdom
Full Time
Remote
Trainee
GBP 30,000 – 35,000
Bachelor Degree
Customer Service & Support Financial Services Insurance

Posted 3 months ago

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Excellent 4.7

Job summary

This role involves supporting customers in a fintech environment, investigating issues, creating documentation, and working closely with product, engineering, and success teams. No prior experience is necessary, focusing on attitude, curiosity, organization, and learning potential.

Responsibilities

Manage and triage customer support requests while building deep knowledge of the lending platform to resolve issues. Translate customer feedback and friction points into actionable product insights and create comprehensive self-service documentation.

Qualifications

AI Tools Automation Customer Communication Customer Support Documentation Writing Process Improvement Product Feedback Support Platforms (e.g., Zendesk, Intercom) Troubleshooting

Ideal for recent graduates or early-career professionals with a curious attitude, strong organizational skills, and a willingness to learn. No previous fintech or support experience is required, but a comfort with technology and AI is essential.

English

Benefits

  • Stock Option Plan
  • 25 Days Holiday
  • Bank Holidays
  • Work From Anywhere (4-10 Weeks)
  • Vitality Health Insurance
  • Pension Plan
  • Equipment Budget
  • Learning & Development Budget
  • Cycle To Work Scheme
  • Monthly Team Socials
  • Quarterly Team Meet-ups

Company

Mast

Mast

Location
United Kingdom

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Excellent 4.7
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