Senior Customer Success Manager

Fin
London, England, United Kingdom
Full Time
Hybrid
Senior
0+
Customer Service & Support Information Technology Telecommunications

Posted 1 month ago

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Excellent 4.7

Job summary

Intercom is hiring a Strategic Customer Success Manager to partner with large customers, guiding AI-driven support transformation, optimizing AI agent deployment, and ensuring business success.

Responsibilities

Partner with large enterprise customers to guide their AI Agent transformation and achieve strategic business outcomes. Develop trusted advisor relationships with C-suite leaders while collaborating with engineers to design and optimize Fin solutions.

Qualifications

AI, Machine Learning Analytical Skills Business Process Mapping Change Management Communication Skills Customer Success Management Project Management Solution Design Stakeholder Management Technical Acumen

Requires 8+ years of customer-facing experience in management consulting, strategy, or enterprise SaaS CSM roles. Must possess strong technical acumen in AI and expertise in business process mapping and requirements analysis.

English

Benefits

  • Competitive Salary
  • Equity
  • Daily Lunch
  • Snack Foods
  • Fully Stocked Kitchen
  • Regular Compensation Reviews
  • Access to Claude Code and AI Tools
  • Pension Scheme with Match up to 4%
  • Life Assurance
  • Comprehensive Health Insurance
  • Dental Insurance
  • Open Vacation Policy
  • Flexible Holidays
  • Paid Maternity Leave
  • Paternity Leave
  • Cycle-to-Work Scheme
  • MacBooks

Company

Fin

Fin

linkedin
Software Development
Location
London, England, United Kingdom
Website
fin.ai

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Excellent 4.7
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