Sr. Lead Engineer, Applied AI (Customer Agent)

Klaviyo
Boston, Massachusetts, United States
Full Time
On Site
Senior
USD 216,000 – 324,000
Technology Information Technology Telecommunications

Posted 3 days ago

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Excellent 4.7

Job summary

Senior Lead Engineer at Klaviyo responsible for building and scaling AI-powered conversational systems, driving architectural strategy, and leading cross-functional technical initiatives.

Responsibilities

Lead the architecture, design, and implementation of the Customer Agent platform while driving long-term technical strategy for conversational AI. Partner with cross-functional leaders to build and ship complex AI-powered features that deliver real-time, contextually aware customer experiences.

Qualifications

AI observability AI systems Backend engineering Deep learning Distributed systems Evaluation frameworks Product management Retrieval systems System architecture Team mentorship

Requires 12+ years of software engineering experience with significant expertise in building production-scale AI-powered products or agentic systems. Candidates must possess strong backend and distributed systems fundamentals alongside the ability to lead complex, multi-team technical initiatives.

English

Benefits

  • Health Insurance
  • Wellbeing Benefits
  • Equity
  • Annual Cash Bonus Plan
  • Sign-on Payments

Company

Klaviyo

Klaviyo

linkedin
Marketing Services
Location
Boston, Massachusetts, United States

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Excellent 4.7
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