IT Customer Support Representative with French

OEC
United Kingdom
Full Time
On Site
Junior
0+
Customer Service & Support Information Technology Telecommunications

Posted 2 weeks ago

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Excellent 4.7

Job summary

The role involves managing customer inquiries in French and English, resolving incidents, supporting product knowledge, and ensuring high-quality service through ticket system management. It requires bilingual communication, basic SQL skills, and strong customer service orientation.

Responsibilities

The representative will manage and resolve customer inquiries and incidents through ticketing systems like Zendesk and Jira. They will also perform data validation using SQL and maintain internal knowledge articles to ensure high-quality support.

Qualifications

Communication Customer Support Data Analysis SQL Troubleshooting

Candidates must be fluent in both French and English and possess previous technical helpdesk experience. Proficiency in basic SQL commands and strong analytical troubleshooting skills are also required.

French English

Company

OEC

OEC

linkedin
Software Development
Location
United Kingdom
Website
oec.gov.pk

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Excellent 4.7
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