Scheduling and Dispatch Supervisor

Job summary

We are Uisce Éireann. Every day, we are responsible for the delivery of secure, safe, and sustainable water services for the people of Ireland. As Ireland’s national regulated water utility, our vision is a sustainable Ireland where water is respected and protected, for the planet and all the lives it supports. Our purpose at Uisce Éireann is to rise to the challenge of delivering transformative water services that enable communities to thrive. That means we are proud to take on the responsibility of protecting our water supply and passing on a safe and secure water system to a rapidly growing population and empowering Ireland’s social and economic growth. We are passionate about empowering our people, enabling them to make a positive impact on communities across Ireland. We are guided by a shared vision and purpose, grounded in values that define who we are and shape how we work, where we deliver for customers and communities, we work better together, we do the right thing, we aim high, and we keep each other safe. Our behaviours define how we interact, communicate, and succeed together. These values and behaviours apply to each one of us, across every role, location, and level. Our goal is to attract and develop skilled and talented people from diverse backgrounds, who bring a dynamic range of expertise and insights to our work. With a strong, values-driven workforce, we ensure Uisce Éireann can continue advancing Ireland’s water services and meeting the needs of the communities we serve for generations to come. The Role: The Asset Operations function forms the cornerstone of service delivery to customers, protecting the environment and meeting regulatory standards as well as managing the majority of operational expenditure. The Asset Operations function has responsibility for operational and maintenance strategy, policies, planning and standard operating procedures for Water and Wastewater operations both nationally and regionally, ensuring that value for money and customer service is delivered. The Workflow Functional Area is responsible for the management and monitoring of all outdoor work through the full work order lifecycle from planning to closure. This includes overseeing the initiation, dispatch and progression of work orders, processing of service requests, allocating adequate resources, identification of bundling opportunities, identification of work pre-requisites, creation of work orders to be progressed and dispatched to the field, the management of the logistics and stores to enable effective and efficient inventory control, Outage notification & processing and complaint resolution. Reporting to the Scheduling & Dispatch Lead and responsible for the supervision of a team of regional Scheduler & Dispatchers, the Scheduling & Dispatch Supervisor is tasked with managing the production of the schedule and management of work orders in a particular region This includes the schedule of activities for operations, maintenance, capital and repair work; using the Uisce Éireann Systems to optimize workload, meet work priorities and resourcing constraints. This includes managing the exceptions which are not automatically planned by the advanced scheduling tool to mitigate any risk, ensuring manual scheduling as required. This role will involve supporting an initial project phase of setting up processes, procedures and ways of working. There will be a requirement to travel. Main Duties and Responsibilities: - Responsible for the entering of work order requirements into the Uisce Éireann system to produce the schedule of activities for operations, maintenance, Capital and repair work to optimise workload, meet work priorities and resourcing constraints. This includes managing the exceptions which are not automatically planned by the advanced scheduling tool to mitigate any risk, ensuring manual scheduling on the UÉ Scheduling System as required. - Manage the effective dispatch of work to field resources by ensuring prompt input of required data into the UÉ Scheduling System, in particular the Water / Wastewater Network teams, the Water / Wastewater Treatment teams and third parties / contractors where required. - Oversee the effective use of the UÉ Scheduling System and ensuring your regional area maintains the required skills and resources. - Manage the allocation of work to specific resources when necessary and ensuring original work schedules are reorganised when changes to the schedule are required. - Ensure effective prioritisation and scoping of work for scheduling and dispatch to the field in the event of an in-hours alarm, emergency, or similar unplanned / reactive event. - Manage the provision of root cause analysis and solution identification to support scheduling and dispatch e.g., highlighting inadequate capability to undertake the operations, maintenance and repair plans in a particular area. - Responsible for leading and managing the performance of a regional team to provide the necessary direction and skills to ensure the effective provision of activities involved in the management and co-ordination of scheduling and dispatching work to field resources. - Maximise the effectiveness of the team and develop and grow the skills of all team members through coaching, training and performance management. - Contribute to the review of the current capital delivery and operations, maintenance and repair plans and agreeing which work can be deferred to ensure critical work takes place by managing the risk to Uisce Éireann, taking into consideration the impact on business targets, costs, resources, reputation and customer expectations. - Manage the use of telematics, HR and manual systems to understand crew availability and resourcing. - Support the Customer Contact Centre with any customer issues / queries. - Manage the escalation of emerging business risks that may require additional specific resources, specialist support (both internal and external) or specialist teams ...

Responsibilities

Qualifications

Company

Uisce Éireann

linkedin

Utilities

Location

Mullingar, The Municipal District of Mullingar — Kinnegad, Ireland

Website

water.ie