Front Desk Agent

HEI Hotels & Resorts
Houston, Texas, United States
Full Time
On Site
Junior
0+
Hospitality Hospitality Tourism Leisure

Posted 1 week ago

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Excellent 4.7

Job summary

Assist hotel guests with check-in, check-out, and guest inquiries by providing excellent service, managing reservations, handling payments, and resolving guest complaints in a hospitality environment.

Responsibilities

The Front Desk Agent is responsible for assisting guests with arrival and departure procedures while providing exceptional service. They manage registration, handle payments, resolve guest complaints, and maintain accurate records using the hotel's computer system.

Qualifications

Cash Handling Communication Computer Literacy Conflict Resolution Customer Service

Candidates should possess strong communication skills and the ability to perform mathematical calculations accurately. Previous hotel experience is preferred, along with the ability to remain calm and professional in a fast-paced environment.

English

Benefits

  • Medical insurance
  • Dental insurance
  • Vision insurance
  • Vacation time
  • Sick leave
  • Holiday pay
  • Pet insurance
  • Life insurance
  • Short-term disability plan
  • Long-term disability plan
  • 401(k) savings plan
  • Matching funds
  • Complimentary meal
  • Free parking
  • Hotel room discount program

Company

HEI Hotels & Resorts

HEI Hotels & Resorts

linkedin
Hospitality
Location
Houston, Texas, United States

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Excellent 4.7
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