Software Support Technician

Henry Schein
Gillingham, England, United Kingdom
Full Time
Hybrid
Junior
0+
Customer Service & Support Information Technology Telecommunications

Posted 3 days ago

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Excellent 4.7

Job summary

Support role providing technical and customer assistance for software products, troubleshooting issues, guiding users through self-help resources, maintaining documentation, and escalating complex queries.

Responsibilities

Resolve customer queries by phone and chat, troubleshoot software issues, and guide customers in using self-service resources. Maintain accurate support notes, collaborate with colleagues, and escalate issues to the second-line team when needed while managing customer expectations in line with SLAs.

Qualifications

The role calls for clear communication, empathy, logical problem-solving, and enough technical understanding to investigate issues and identify solutions. Candidates should be organised, resilient, calm under pressure, proactive about learning, and able to collaborate effectively.

English

Company

Henry Schein

Henry Schein

linkedin
Medical Equipment Manufacturing
Location
Gillingham, England, United Kingdom

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Excellent 4.7
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