Contact Center Customer Experience Specialist - 24hr (Bilingual Spanish Preferred, Not Required)

U.S. Bank
Arizona, United States
Full Time
Remote
Junior
USD 41,600 – 46,800
High School
Customer Service & Support Financial Services Insurance

Posted 1 week ago

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Excellent 4.7

Job summary

Customer service role at U.S. Bank providing support via phone and email, resolving customer inquiries, issues, and complex problems, with an emphasis on effective communication, problem-solving, and navigating multiple systems. Bilingual Spanish skills are a plus but not required.

Responsibilities

Provides high-level customer service by responding to inquiries and resolving problems related to banking products and operations. Acts as a liaison between customers and various departments to address complex issues while maintaining professionalism and accuracy.

Qualifications

Communication Skills Computer Navigation Customer Service Microsoft Office Negotiation Problem Solving Time Management

Requires a high school diploma or equivalent and at least nine months of contact center experience or 18 months of general customer service experience. Candidates must be proficient in computer navigation and possess strong problem-solving and communication skills.

English Spanish

Benefits

  • Healthcare
  • Dental insurance
  • Vision insurance
  • Basic term life insurance
  • Optional term life insurance
  • Short-term disability
  • Long-term disability
  • Pregnancy disability leave
  • Parental leave
  • 401(k)
  • Employer-funded retirement plan
  • Paid vacation
  • Paid holidays
  • Adoption assistance
  • Sick and safe leave

Company

U.S. Bank

U.S. Bank

linkedin
Banking
Location
Arizona, United States
Website
usbank.com

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Excellent 4.7
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