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Customer Service Representative
Customer Contact Services
Winston-Salem, North Carolina, United States
Full Time
Remote
Junior
USD 0 – 27,040
High School
Customer Service & Support
Information Technology Telecommunications
Posted 1 month ago
Job summary
Customer Contact Services (CCS) seeks a remote Customer Service Representative to support automotive division, handling customer inquiries, setting appointments, documenting interactions, and delivering exceptional service. Requires call center experience, computer skills, and strong communication skills. No automotive experience needed.
Responsibilities
Answer inbound calls, identify customer needs, provide product and automotive service information, schedule dealership service appointments, and process online reservations. Maintain accurate customer records, follow scripts and procedures, meet quality standards, complete training, and escalate issues when needed.
Qualifications
Call Center Operations
Communication Skills
Computer Navigation
Customer Service
Documentation
Handling Confidential Information
Problem Solving
Time Management
Applicants must have a GED or higher and at least one year of call center or customer service experience. They should have computer navigation and typing skills, strong written and verbal communication, problem-solving and attention to detail, and the ability to protect confidential information; specified computer equipment and a wired internet connection are also required.
English
Benefits
- Performance Bonus Opportunities
- Work From Home
- Medical Insurance
- Dental Insurance
- Vision Insurance
- 401k
- Paid Time Off
- Life Insurance
- Holiday Incentive Pay
- Employee Events And Activities
- Advancement Opportunities
- Training
Company
Customer Contact Services
Telecommunications
- Location
- Winston-Salem, North Carolina, United States
- Website
- yourccsteam.com
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Customer Service Representative
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