Mortgage Servicing: Default Specialist

FocusOne
Houston, Texas, United States
Full Time
On Site
Mid
USD 55,000 – 70,000
Bachelor Degree
Finance & Accounting Financial Services Insurance

Posted 3 days ago

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Excellent 4.7

Job summary

Manage default-related mortgage processes with accuracy, professionalism, and compliance. Interact with credit unions, members, and departments to resolve issues and ensure timely solutions. Perform outbound and inbound calls, assist with payment arrangements, document statuses, and adhere to regulations.

Responsibilities

The Mortgage Default Specialist manages default-related processes, including inbound and outbound calls to assist borrowers with payment arrangements and financial difficulties. They also document loan statuses, ensure regulatory compliance, and collaborate with credit union partners to provide timely resolutions.

Qualifications

Communication skills Customer Service Empathy Federal & State Regulations Loan Documentation Mortgage Collections MSP or FICS Experience Problem Solving Team Collaboration Time Management

Candidates must have 2-5 years of experience in mortgage servicing, collections, or loss mitigation. Strong communication, analytical, and problem-solving skills are required, with a degree preferred.

English

Company

FocusOne

FocusOne

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Financial Services
Location
Houston, Texas, United States

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Excellent 4.7
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