Customer Support Executive, 6 month FTC (Remote in UK)

Nivoda
United Kingdom
Full Time
Remote
Junior
0+
Customer Service & Support Information Technology Telecommunications

Posted 1 day ago

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Excellent 4.7

Job summary

A Customer Support Executive at Nivoda ensures customer inquiries are addressed promptly through various channels, handling issues related to logistics, orders, and website, while collaborating across departments to improve customer experience in a remote setting.

Responsibilities

The Customer Support Executive will manage customer inquiries via live chat, email, and WhatsApp while resolving issues related to logistics and orders. They will act as the voice of the customer internally and collaborate across departments to address root causes of client issues.

Qualifications

Communication Cross-Functional Collaboration Customer Service Customer Support Live Chat Logistics Multitasking Problem Solving Website Bugs Zendesk

Candidates must have at least 2 years of experience in online customer support, including proficiency with Zendesk. A customer-first mindset, strong organizational skills, and the ability to multitask in a fast-paced environment are essential.

English Spanish

Benefits

  • Vibrant company culture
  • Opportunities for growth and learning
  • Contribution to company expansion

Company

Nivoda

Nivoda

linkedin
Wholesale Luxury Goods and Jewelry
Location
United Kingdom
Website
nivoda.com

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Excellent 4.7
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