Senior Customer Support Executive, Italian & French Speaking (Remote in Europe)

Nivoda
United Kingdom
Full Time
Remote
Senior
0+
Customer Service & Support Human Resources Recruiting

Posted 2 days ago

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Excellent 4.7

Job summary

The role involves providing exceptional customer support to jewellery retailers by handling inquiries via multiple channels, resolving issues, onboarding new team members, and collaborating across departments to ensure customer satisfaction in a fast-paced, rapidly growing industry.

Responsibilities

You will manage customer inquiries via live chat, email, and WhatsApp while handling logistics and order-related issues. Additionally, you will support team growth by onboarding new joiners, coaching colleagues, and managing complex escalations.

Qualifications

coaching communication customer support live chat multitasking organization problem solving teamwork

Candidates must have at least 5 years of experience in online customer support and possess native or full professional proficiency in English, Italian, and French. Strong organizational skills, a customer-first mindset, and the ability to collaborate across departments are essential.

English Italian French Spanish

Benefits

  • Unlimited holiday allowance
  • Remote work
  • Growth and learning opportunities
  • Vibrant company culture

Company

Nivoda

Nivoda

linkedin
Wholesale Luxury Goods and Jewelry
Location
United Kingdom
Website
nivoda.com

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Excellent 4.7
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