Technical Support Specialist I (Spanish Speaker)

Mindbody
United Kingdom
Full Time
On Site
Junior
0+
Customer Service & Support Information Technology Telecommunications

Posted 1 month ago

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Excellent 4.7

Job summary

Assist customers over multiple channels by providing technical support and troubleshooting basic product issues. Communicate clearly and empathetically in English and Spanish, educate on features, document interactions, and escalate complex issues. Work within a dynamic environment, acquiring technical certifications and ensuring a positive customer experience.

Responsibilities

Provide exceptional technical support to English and Spanish-speaking customers via phone, email, and chat. Troubleshoot product issues, educate users on features, and document interactions to ensure high-quality service.

Qualifications

Active Listening Communication Customer Service Email Platforms Empathy Internet Browsers Multitasking Problem Solving Technical Support Troubleshooting

Requires at least one year of customer service or call center experience and fluency in Spanish. Candidates must be comfortable with internet browsers, email platforms, and possess strong communication skills.

Spanish English

Company

Mindbody

Mindbody

linkedin
Wellness and Fitness Services
Location
United Kingdom

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Excellent 4.7
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