Technical Support Specialist , UK

Nash
United Kingdom
Full Time
Remote
Senior
GBP 40,000 – 60,000
Customer Service & Support Information Technology Telecommunications

Posted 4 months ago

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Excellent 4.7

Job summary

Nash is seeking a Technical Support Specialist to join their 24/7 global support team. The role involves diagnosing and resolving complex platform and integration issues, coordinating incident response, monitoring system health, and contributing to knowledge documentation in a SaaS environment. The ideal candidate has 5-6+ years of relevant experience, excellent communication skills, and is located in the UK.

Responsibilities

Investigate and resolve complex platform and integration issues while managing the escalation process to Engineering and Enterprise Operations. Coordinate P1 incidents and proactively monitor system health using observability tools to reduce customer impact.

Qualifications

API Customer support Incident coordination Knowledge base contribution Monitoring tools Support Engineering Troubleshooting Webhooks

Requires 5-6+ years of experience in technical support or support engineering within a SaaS environment. Must be located in the UK and possess strong skills in diagnosing APIs, webhooks, and using monitoring tools like Datadog.

English

Benefits

  • Competitive compensation
  • Equity
  • Flexible paid time off
  • Health insurance
  • Dental insurance
  • Vision insurance
  • Quarterly team on-sites

Company

Nash

Nash

linkedin
Transportation, Logistics, Supply Chain and Storage
Location
United Kingdom
Website
nash.io

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Excellent 4.7
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