Senior Customer Success Manager

Braze
London, England, United Kingdom
Full Time
Hybrid
Senior
0+
Professional Certificate
Customer Service & Support Information Technology Telecommunications

Posted 1 week ago

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Excellent 4.7

Job summary

Senior Customer Success Manager in a tech-focused company managing client accounts, driving product adoption, and fostering customer advocacy through strategic guidance and relationship building.

Responsibilities

You will act as a trusted advisor to technology-focused brands, driving feature adoption, renewals, and net retention targets. Additionally, you will coordinate with internal teams to ensure seamless customer support and provide mentorship to junior colleagues.

Qualifications

APIs Account Management Client Relationships Communication Customer Success Marketing Automation Project Management SaaS Strategic Planning Time Management

The role requires 3-6 years of relevant experience in customer success, onboarding, or project management with a track record of managing complex accounts. Candidates must possess strong technical domain knowledge in areas such as SaaS, APIs, or marketing automation and demonstrate excellent communication skills.

English

Benefits

  • Competitive compensation
  • Equity
  • Retirement plans
  • Employee stock purchase plans
  • Flexible paid time off
  • Medical insurance
  • Dental insurance
  • Vision insurance
  • Life insurance
  • Disability insurance
  • Fertility benefits
  • Paid parental leave
  • Professional development
  • Learning stipend
  • Donation matching

Company

Braze

Braze

linkedin
Software Development
Location
London, England, United Kingdom
Website
braze.com

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Excellent 4.7
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