Customer Experience Systems Senior Associate

Instacart
United States
Full Time
Remote
Mid
USD 124,000 – 138,000
Postgraduate Degree
Technology Information Technology Telecommunications

Posted 19 hours ago

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Excellent 4.7

Job summary

A Customer Experience Systems Senior Associate responsible for analyzing, developing, and optimizing CRM systems and workflows, mainly within Salesforce Service Cloud, to improve service efficiency, data quality, and insights. The role involves collaboration across teams, data analysis, system management, and report creation.

Responsibilities

The role involves analyzing and developing CRM systems and workflows to ensure they meet internal team needs and maintain data quality. Responsibilities include managing data migrations, defining maintenance procedures, and collaborating across teams to validate tooling improvements.

Qualifications

Collaboration CRM workflows Data Analysis Data Migration Data Security Process Optimization Reporting and Dashboards Salesforce Service Cloud

Candidates must hold a Master’s degree in Data Science, Information Systems, or a related field. At least 2 years of professional experience with CRM platforms like Salesforce Service Cloud or HubSpot and expertise in process optimization are required.

English

Benefits

  • Equity grant
  • Annual refresh grants
  • Flexible work policy

Company

Instacart

Instacart

linkedin
Software Development
Location
United States

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Excellent 4.7
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