Principal Customer Success Manager ( Armis/Veza)

ServiceNow
San Diego, California, United States
Full Time
Remote
Senior
USD 133,600 – 233,800
Bachelor Degree
Technology Information Technology Telecommunications

Posted 3 days ago

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Excellent 4.7

Job summary

The role involves leading and managing customer success for the Armis platform, ensuring maximum value realization, building trusted relationships, guiding technical adoption, and coordinating across teams. Requires experience in customer success, network engineering, and security, along with strong communication skills.

Responsibilities

The Principal Technical Customer Success Manager will lead adoption and implementation plans for platinum-level customers to ensure maximum value from the Armis platform. They will act as a business liaison between the customer and internal cross-functional teams while providing technical guidance on security posture and platform configuration.

Qualifications

Communication skills Customer Success Management Healthcare tech IT environments Network architecture Network engineering Presentation skills Scripting (Python) Security Technical Account Management

Candidates must have at least 5 years of experience in technical account management or customer success, along with a background in network engineering or architecture. A bachelor's degree in Computer Science or a related field, or relevant security certifications like CISSP, is required.

English

Benefits

  • Health plans
  • Flexible spending accounts
  • 401(k) plan with company match
  • ESPP
  • Matching donations
  • Flexible time away plan
  • Family leave programs
  • Equity

Company

ServiceNow

ServiceNow

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Software Development
Location
San Diego, California, United States

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Excellent 4.7
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