Consultant to Manager - Customer Contact and Ai Experts

Baringa
London, England, United Kingdom
Full Time
Hybrid
Senior
0+
Consulting Information Technology Telecommunications

Posted 5 days ago

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Excellent 4.7

Job summary

Looking for an experienced Senior Consultant or Manager to help clients improve customer service operations using AI, focusing on demand management, customer journeys, automation, and AI integration in contact centers through end-to-end delivery, stakeholder engagement, and innovation.

Responsibilities

You will lead customer service transformation projects by identifying and implementing AI solutions to improve operational efficiency and customer outcomes. This involves hands-on delivery from strategy to execution, managing workstreams, and aligning stakeholders across product, technology, and operations.

Qualifications

AI Automation Chatbots Contact Center Operations Customer Service Data-driven decision making Digital Channels Speech Recognition Stakeholder Management Workshop Facilitation

Candidates must have a strong background in customer contact centre operations and a practical understanding of applying AI in service environments. You should possess structured thinking, experience in delivering complex projects, and the ability to build value cases for senior stakeholders.

English

Benefits

  • Generous annual leave policy
  • 5-year recharge benefit
  • Hybrid working policy
  • Corporate responsibility days
  • Wellbeing fund
  • Profit share scheme

Company

Baringa

Baringa

linkedin
Business Consulting and Services
Location
London, England, United Kingdom

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Excellent 4.7
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