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Parts Advisor
Genuine Parts Company
Livingston, Scotland, United Kingdom
Full Time
On Site
Junior
0+
Retail
Retail Wholesale Trade
Posted 2 weeks ago
Job summary
A Parts Advisor handles customer orders, promotes sales, and maintains relationships at an automotive parts branch. The role involves taking telephone orders, outbound calling for sales, ensuring correct parts are sent, and building long-term customer rapport.
Responsibilities
The Parts Advisor will focus on maintaining and expanding the local customer base through telephone orders and outbound sales calls. They are responsible for promoting offers, managing customer rapport, and ensuring accurate order fulfillment to minimize returns.
Qualifications
communication skills
customer service
empathy
order taking
product knowledge
relationship building
sales
telephone skills
time management
upselling
Successful candidates must be punctual, organized, and efficient with excellent communication skills. They should demonstrate a proactive, enthusiastic approach and the ability to show empathy toward customers.
English
Benefits
- Exclusive discounts and cashback from major retailers
- Career progression opportunities
- Bespoke training
- Free pension advice
- Free access to health, wellbeing and financial tools
- Performance based bonus
- Discount on car parts
Company
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Parts Advisor
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Genuine Parts Company
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