Customer Service Advisor

Freedom Truespeed Group
Bath, England, United Kingdom
Full Time
Hybrid
Junior
GBP 0 – 27,976
Customer Service & Support Information Technology Telecommunications

Posted 6 days ago

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Excellent 4.7

Job summary

A customer service advisor in Bath providing support via phone, email, social media, and live chat. Responsible for resolving issues, handling complaints, arranging installations, and maintaining customer records in a fast-paced environment.

Responsibilities

You will provide friendly and professional support to customers via phone, email, social media, and live chat. You will also take ownership of queries, resolve issues, and manage installation appointments to ensure a positive customer experience.

Qualifications

Communication Customer Service Empathy Problem Solving Technical Explanation

The role requires experience in a customer-facing environment and the ability to handle complaints with empathy and confidence. Candidates must possess strong communication skills, computer proficiency, and a willingness to learn new technical information.

English

Benefits

  • 25 days annual leave
  • Bank holidays
  • Private healthcare
  • 24/7 online GP access
  • Hybrid working
  • Free onsite parking
  • Pension scheme
  • Life insurance
  • Wellbeing benefits
  • Lifestyle benefits

Company

Freedom Truespeed Group

Freedom Truespeed Group

linkedin
Telecommunications
Location
Bath, England, United Kingdom

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Excellent 4.7
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