Digital Customer Experience Apprentice

QA Apprenticeships
Belfast, Northern Ireland, United Kingdom
Full Time
Remote
Trainee
GBP 0 – 22,000
High School
Customer Service & Support Information Technology Telecommunications

Posted 3 weeks ago

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Excellent 4.7

Job summary

The Digital Customer Experience Apprentice creates training content, supports customers, and collaborates with the success team to maximize platform value using AI tools. Responsibilities include making educational videos, handling inquiries, maintaining customer data, and contributing to communication efforts. The role involves hands-on work with AI, training development, and customer engagement in a fully remote setting.

Responsibilities

The apprentice will create training content, manage customer support queries, and assist the customer success team in driving platform adoption. They will also utilize AI tools to streamline workflows, draft communications, and maintain customer health data in HubSpot.

Qualifications

AI tools Content creation Customer relationship management Customer support Knowledge base management Video editing

Candidates must have at least 3 GCSEs at grade 4 or above, including Maths and English at grade 3 or above. Applicants must not hold an existing qualification at the same or higher level as the apprenticeship.

English

Benefits

  • Pension
  • Potential bonus
  • 25 days holiday
  • Employee assistance scheme
  • Mental health support
  • Careers support
  • Employer trip to Belfast

Company

QA Apprenticeships

QA Apprenticeships

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Business Consulting and Services
Location
Belfast, Northern Ireland, United Kingdom

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Excellent 4.7
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