Technical Support Engineer

Magnet Forensics
United Kingdom
Full Time
Hybrid
Mid
GBP 46,900 – 57,000
Bachelor Degree
Technology Information Technology Telecommunications

Posted 1 month ago

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Excellent 4.7

Job summary

Provide advanced troubleshooting and resolution for complex customer issues, mentor team members, and improve support processes in a software company specializing in digital investigations.

Responsibilities

The Technical Support Engineer diagnoses and resolves complex customer issues while mentoring team members and contributing to knowledge base creation. They act as a subject matter expert, identifying trends and recommending improvements to support processes and product functionality.

Qualifications

APIs Customer Service Knowledge Base Creation Log Analysis Mentoring Product Knowledge Support Process Improvement Technical Support Troubleshooting

Candidates must have post-secondary education in IT, Computer Science, or Engineering, along with 2-4+ years of experience in a technical, customer-facing support role. Strong troubleshooting skills and experience with Salesforce Service Cloud are required, as well as excellent communication abilities.

English

Benefits

  • Generous time off policies
  • Competitive compensation
  • Volunteer opportunities
  • Reward and recognition programs
  • Employee committees & resource groups
  • Healthcare benefits
  • Retirement benefits

Company

Magnet Forensics

Magnet Forensics

linkedin
Software Development
Location
United Kingdom

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Excellent 4.7
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