Complaints Officer (FOS)

Lendable
United Kingdom
Full Time
Hybrid
Junior
0+
Customer Service & Support Financial Services Insurance

Posted 1 month ago

Apply to this job and hundreds more automatically

Get Started
Excellent 4.7

Job summary

The Complaints Officer at Lendable will handle customer complaints related to loans, credit cards, and auto-finance products. The role involves investigating, analyzing, and resolving complaints fairly and efficiently, ensuring compliance with FCA regulation and FOS guidelines, and working closely with various teams to improve service quality.

Responsibilities

You will investigate and resolve complex customer complaints regarding loans, credit cards, and auto-finance products while ensuring fair outcomes. Additionally, you will provide feedback to product and operations teams to drive process improvements and maintain high service standards.

Qualifications

communication skills complaint resolution customer service decision making dispute resolution FCA regulation investigation problem solving record keeping regulatory knowledge

The ideal candidate has experience in complaint resolution within a regulated financial environment, preferably in motor finance. You must possess strong analytical skills, knowledge of FCA regulations, and the ability to communicate complex information clearly.

English

Benefits

  • Flexible working
  • Private health cover
  • Retirement savings plans
  • Employee referral programme
  • Office meals and snacks
  • Cycle-to-work scheme
  • Electric vehicle salary sacrifice scheme

Company

Lendable

Lendable

linkedin
Financial Services
Location
United Kingdom

Apply to this job and hundreds more automatically

Get Started
Excellent 4.7
Pete DeQuarto avatar
Pete DeQuarto

AIApply is a total game-changer. Thanks to Auto-Apply, I have been applying to jobs I would never even have come across otherwise!

Akarshak Tanwar avatar
Akarshak Tanwar

In one week I applied to over 150 jobs and locked in 2 confirmed interviews, with a support team that was quick to respond. The auto-apply feature is fascinating and a real pleasure to use!

JC
Julian Carlin

It really worked. In under 48 hours it had applied to 100 jobs on my behalf without any time or effort from me. I am looking forward to seeing how it keeps improving.