Senior Technical Support Engineer

Magnet Forensics
United Kingdom
Full Time
Hybrid
Senior
0+
Bachelor Degree
Technology Information Technology Telecommunications

Posted 3 days ago

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Excellent 4.7

Job summary

The Senior Technical Support Engineer serves as an escalation point for complex customer issues, leading systemic problem management, developing technical capabilities within support, and collaborating with engineering to improve product quality and reduce recurring issues. This senior role requires technical leadership, problem-solving expertise, and excellent communication skills.

Responsibilities

The Senior Technical Support Engineer acts as a technical escalation point for complex customer issues and leads systemic problem management. They also provide technical leadership, mentor support engineers, and collaborate with Engineering to improve product quality and support effectiveness.

Qualifications

collaborative troubleshooting customer communication diagnostic procedures digital forensics incident management investigation problem management root cause analysis support procedures technical support

Candidates must have post-secondary education in Computer Science or Engineering and at least 5 years of experience in enterprise software support or digital forensics. Strong incident management, root cause analysis, and communication skills are essential for this role.

English Arabic

Benefits

  • Generous time off policies
  • Competitive compensation
  • Volunteer opportunities
  • Reward and recognition programs
  • Employee committees & resource groups
  • Healthcare benefits
  • Retirement benefits

Company

Magnet Forensics

Magnet Forensics

linkedin
Software Development
Location
United Kingdom

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Excellent 4.7
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