Senior Customer Success Manager, Sales/ Service Cloud

Salesforce
London, England, United Kingdom
Full Time
Hybrid
Senior
0+
Customer Service & Support Information Technology Telecommunications

Posted 6 days ago

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Excellent 4.7

Job summary

Seeking a Senior Customer Success Manager for Salesforce, focusing on managing customer relationships, ensuring platform adoption, and coordinating technical and operational health to maximize Salesforce investment value. The role involves strategic stakeholder management, proactive guidance on features, incident resolution, and some travel and after-hours work.

Responsibilities

Serve as the primary customer contact and trusted advisor, coordinating Signature Success services, renewals, expansion, and relationships with customer executives. Guide customers in achieving business outcomes through Salesforce adoption and platform optimization, and advocate for them during high-severity incidents.

Qualifications

Communication and presentation Customer Success Management consulting services Project leadership SaaS platform use Salesforce CRM Salesforce Sales Cloud Service Cloud Solutions architecture Technical solutions development

Requires at least 8 years of relevant experience, including experience with Salesforce Sales Cloud, Service Cloud, or a competing platform, and at least 4 years in management consulting services. Candidates should have strong executive communication, technical and business analysis, software development process knowledge, and cross-functional leadership experience; Salesforce certifications and enterprise customer experience are preferred.

English

Company

Salesforce

Salesforce

linkedin
Software Development
Location
London, England, United Kingdom

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Excellent 4.7
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