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Service Desk Analyst I
Nordic Healthcare Group (NHG)
London, England, United Kingdom
Full Time
On Site
Junior
0+
Technology
Information Technology Telecommunications
Posted 4 weeks ago
Job summary
Provides level 1 IT technical support to end users, resolving hardware and software issues, documenting requests, and escalating complex problems. Supports remote troubleshooting, manages tickets, and maintains knowledge of help desk procedures.
Responsibilities
Provide first-level technical support to end users by diagnosing and resolving hardware, software, connectivity, and workflow issues through calls, chats, email, and remote troubleshooting. Document incidents and resolutions, escalate unresolved or high-priority issues, and maintain knowledge of service desk procedures while supporting team and corporate initiatives.
Qualifications
Active Directory (AD)
Communication Skills
Customer Service
Network Connectivity
O365
Remote Troubleshooting
Technical Diagnostics
Ticketing Systems
Troubleshooting
VPN Connectivity
At least one year of IT service desk or IT support experience is required, along with customer service and communication skills and general familiarity with computer systems, Microsoft 365, network and VPN connectivity, Active Directory, and mobile device management. ITIL training or experience and relevant certifications are desired; candidates should be proficient in English, learn software quickly, and be able to work independently or as part of a team, including nights and weekends depending on shift.
English
Spanish
Company
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Service Desk Analyst I
Company
Nordic Healthcare Group (NHG)
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